There can be several reasons for wanting to return your order, as well as very important guidelines.
Read this page carefully to avoid any misunderstandings or possible delays.
To return in item, it is important for the product to be back in its original packaging, and to enclose the invoice or any other proof of purchase.
To be sure that your return shipment has arrived with us, we also advise you to keep your shipping receipt.
Costs on return
When you return an order you pay the return costs yourself. However, does the produce have a defect or has the wrong produce been delivered? Then you will receive back the total purchase price including shipping costs. Items can be returned within 14 business days of receipt.
We as the receiving party of your return shipment are not responsible for damage or loss of the package during transport. Always keep the proof of your receipt which you receive from the party safe, as you will need it to send the package back.
Processing of return shipments
Upon receipt of the return shipment, it will be processed as soon as possible. Any replacement items will also be sent as soon as possible. We strive to process your shipment within 2 working days.
We will process the refund within 10 days, however the speed of at which the money will return to your account may depend on your bank.
Conditions for return
The order can be exchanged or returned within 14 working days after receipt. Of course, the returned products must always be provided with all possible labels and packaging.
Read the following text carefully, as these are the requirements needed in order to return a product:
• Items must have been received less than 14 business days ago
• Items must be put back in its full original, undamaged packaging
• Items must come back with all protection (if it originally had any)
• Items must come back with the air bag (if it originally had one)
• Items must come back with any free gifts (if it originally had one)
• Items must have all original tags still attached
• Items must not have any hygienic concerns, such as dirt or stains
• Items mustn't be damaged or incomplete
If failure to meet any of these requirements, our company has the legal right to reject your refund request.
Pay attention! If the 14 working days have expired you can no longer return the order. Products that are damaged by you or show signs of wear are not eligible for exchange or refund.
For return or exchange please contact us to receive information about refund procedure.
We also provide a free same/next day delivery and collection in Central London (zones 1-2)